Delivery

Message to all our customers from UK Wedding Favours

The Royal Mail is maintaining an amazing service and our couriers are still collecting and delivering, whilst experiencing some minor delays in certain areas.

Should you be concerned about delays to your wedding plans and the impact it may have on your wedding favours, please contact us for advice, we are here to help.

The delivery services we use are:

Standard UK Delivery - Delivered by Royal Mail 2nd class post. This service applies to UK deliveries only.
Courier Tracked Service - You will receive a tracking number by email enabling you to track your parcel via our Courier website (http://www.parcelforce.com). This is a next working day service from dispatch date and excludes Saturday and Bank Holidays. This service applies to Mainland UK deliveries only. Additional charges will apply for Highlands and Island districts, including Northern Ireland and the Channel Island due to increased courier charges to these areas
Drop Ship Deliveries - Some of our Suppliers offer a 'Direct to Customer' delivery service, with goods arriving the next day, Should you wish to use this service which carries a surcharge of £11.95 per supplier, please contact us to discuss your order and whether this service is available for your order.
EU Deliveries - Please note: We are unable to ship to EU Countries due to the current difficult and restrictive customs process.

Delivery costs:

Standard UK Delivery - £4.95
Courier Tracked (UK Mainland Only) - £8.95
Drop Ship, Direct to Customer - £11.95 (Per supplier)
Standard EU Delivery - £18.95

Deliveries to UK addresses:

Non made up products: Items such as DIY favour items and table decor products are usually dispatched within 1 to 5 working days (if your order includes 'made up' favours and / or personalised items, 5 to 7 working days will apply).

Wedding Sweets Wedding Sweets are usually dispatched within 48hrs and wherever possible the same day the order is received; Personalised Chocolates will take a little longer, up to 72hrs to dispatch. Please Note: During periods of extremely hot weather we avoid wherever possible dispatching chocolate orders on a Friday, to avoid orders being held in distribution hubs over weekends where we cannot guarantee storage temperatures.

Ready Made Wedding Favours & Personalised Items: All personalised and / or ready made wedding favour orders are usually dispatched within 3 - 5 Working days from receipt of order. Larger orders may take longer, please allow up to 7 - 10 working days for orders in excess of 100 favours.

We always try to help with last minute orders where we can. Please call us if you are concerned about a tight delivery time.

All our orders are dispatched in good faith but occasionally our couriers get it wrong and items could be delayed or even lost. We cannot be held responsible for this as it is out of our control once the couriers have collected from us. To this end we cannot accept any liability or claim for late or non arrival of orders (fortunately this very rarely happens).